Go Green Solutions, LLC

Waste Management | Better Business Bureau® Profile

Headquarters Location

Waste Management logo

Waste Management

Garbage Removal

This company provides the collection and disposal of waste, construction debris, and trash.

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Overview

This company provides the collection and disposal of waste, construction debris, and trash.

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Business Details

Headquarters
1001 Fannin St Ste 4000, Houston, TX 77002-6711

BBB File Opened:1/1/1991
Years in Business:50
Business Started:1/1/1970
Business Incorporated:1/1/1971 in TX
Accredited Since:9/24/2001
Type of Entity:Corporation
Number of Employees:11400
Alternate Business Name
  • Waste Management of Sacramento
  • Waste Management of Pinellas
  • Transamerican Waste

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Business Management
  • Ms. Jeanine Quinones, Director of Customer Care

Customer Complaints

1,570 Customer Complaints

Most Recent Customer Complaint

anonymous user

10/08/2019

I’ve been using their services for years, but starting from 04/19, I got extra charge because of illegal dumping from whoever I have no idea. The sales person is very mean and they only give me credit for $500. But the over charge is over $2000 total since April. Then they keeps email me the new contract ask me to sign. I didn’t sign it. Then I called them to cancel the service and would like to dispute the over charge, they told me the contract is automatically renewed for another year until 10/2020, Which I never sign it. They told me then I have to pay for 6 months of payment to cancel it. I’ve been calling the manager try to solve the problem, he never answer or call me back.

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Waste Management Response

10/09/2019

October 9, 2019

Re: Better Business Bureau Complaint #********
Waste Management Account #***-*****

Dear ***,
I apologize that you experienced issues with your cancellation request and appreciate the opportunity to address your concerns. After a review, Agent, Stephanie, spoke to you on May 7, September 3, and September 6, 2019, in an attempt to work with you regarding overages caused by illegal dumping. You spoke to Account Manager, Ann, on October 8, 2019, who explained that the illegal dumping is out of Waste Management’s control. Ann also explained that the account is currently under contract, and by cancelling at this time, you would be subject to liquidated damages.
After further review, *** ***** signed a Service Agreement (“Agreement”) with Waste Management, which took effect on September 1, 2017 for twenty-four (24) months. Pursuant to Section 2 of the Agreement, the initial term of the agreement is for twenty-four (24) months. The Agreement automatically renews for an additional twenty-four (24) months renewal term if *** ***** does not notify Waste Management in a written notice of termination at least (90) days, but not more than one hundred eighty (180) days, per Section 2 of the termination of the then-existing term. Please see attached Service Agreement.
*** ***** failed to give Waste Management notice of termination within Section 2’s allotted time period. Therefore, the Agreement automatically renewed for an additional 24-months. *** ***** can still elect to cancel the Agreement; per Section 7 of the Agreement, will contractually owe liquidated damages for early termination.
If you would like to continue with the cancellation, please contact Account Manager Ann ******** at [email protected] Again, please accept our apologies for the frustration caused by this issue.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.

Very Respectfully,
Jeanne D.
Customer Experience Agent- WM Cares

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Customer Reviews

317 Customer Reviews

Most Recent Customer Review

Waste Management edge a rotten company they had missed pick up on our street now for 3 weeks garbage is getting out of hand the rodents are now getting into people’s garbage you still keep getting the same would be double up the garbage and will pick it up next week what’s up with that now for 3 weeks who else can you complain to this is ridiculous

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Business Details

Headquarters
1001 Fannin St Ste 4000, Houston, TX 77002-6711

BBB File Opened:1/1/1991
Years in Business:50
Business Started:1/1/1970
Business Incorporated:1/1/1971 in TX
Accredited Since:9/24/2001
Type of Entity:Corporation
Number of Employees:11400
Alternate Business Name
  • Waste Management of Sacramento
  • Waste Management of Pinellas
  • Transamerican Waste

Read More

Business Management
  • Ms. Jeanine Quinones, Director of Customer Care

Local BBB

BBB of Greater Houston and South Texas

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When considering complaint information, please take into account the company’s size and volume of transactions, and understand that the nature of complaints and a firm’s responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company’s size and volume of transactions, and understand that the nature of complaints and a firm’s responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business.

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